I've seen other reviews already mention this, but I thought THREE of these products and the firmware update that happens when you plug it in SCREWS IT UP IRREVOCABLY.
I was told I had to return them and that they don't even have the issue fixed yet. I had one that hadn't done the update and they didn't even have level 2 technicians available who could walk me through installing it without the firmware update until Monday.
I think if you cause an issue that makes thousands of your units defective, you need to staff some extra technical support to take care of it.
I'm disgusted with this entire process. I paid someone to come in and upgrade our router and make sure the wireless connection was working fine as well as install these and now I have to do it myself when I get the new ones.
I'm PISSED.
Seems like it would have been cool if it had actually worked. They've lost my business forever.
UPDATE:
I called in with a brand new tv live that hadn't been messed up by the firmware update and it still wasn't reading most of my media. I have a 4 day old PC with Windows 7 and they have only ONE trouble shooting suggestion as to why it was only reading my pictures and not my music or videos even though all folders were shared.
They told me to call Microsoft because they didn't support that product.
I'd rather die than ever use a Western Digital product again. Get more detail about Western Digital WD TV Live Network-ready HD Media Player WDBAAN0000NBK-NESN.
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