Thursday, February 4, 2010

Western Digital WD TV Live Network-ready HD Media Player WDBAAN0000NBK-NESN Best Quality


I am at a loss to decide which is worse, the support or the product. The networking either works or it does not, as seen in their forums which are 90% people complaining about networking problems. I've been waiting for days for a response from their tech support, which either doesn't care or is too overloaded responding to what must be an immense number of people having trouble with this product. Seriously, I've never had more trouble plugging something into a network.

The one interesting bit is they've released the source code for the unit in an effort to gather a homebrew following, so hopefully some kind soul will make this product usable. Too late for me, however, as I'll be returning mine.
To sum my own personal experience:
DHCP doesn't work with many routers
DNS just don't seem to work for unknown reasons for some people (so you're not going to get features they promise like pandora and youtube)
Decidedly NOT plug and play, as you will need to muck about with any network shares to get things to work at all -- and even then it will work poorly.
Video and audio won't sync in several formats (despite the videos playing properly on the PC they're hosted from) Audio was off by 4 seconds on something I tried viewing.
Piddly pathetic remote
No internal NV memory to store movie data, so it leaves folders all over your server to keep track of individual movie settings (last location, etc)
No thumbnail views for videos, title bar too short, so finding videos in a folder can be agonizing.
Tech support is out fishing or something, I don't know...
Get more detail about Western Digital WD TV Live Network-ready HD Media Player WDBAAN0000NBK-NESN.

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